The latest weekly reads is out! This week we focus on the correlation between hotels investing in technology and guests investing in hotels. Which technologies are actually worth their money and serve not only the hotel, but also the guests? Our second read is piece by USA TODAY about their annual hotel CEO roundtable with the CEOs of David Kong, Elie Maalouf, Patrick Pacious and Jamie Sabatier, discussing the latest developments in security, technology and room service. Read number three includes findings of a survey about the digital interaction of Millenials during bleisure travel journeys.
Happy reading!
Now more than ever, hoteliers are feeling the pressure to stay at the forefront of the latest,
innovative technology trends. The ideology is simple: invest in the technological demands of your
guest's evolving service expectations, and your guests will invest back in you.
Hoteliers should be looking to progressive technology solutions that offer real-time, visual data
analytics with actionable insights at every touch point of each guest's stay.
2017 posed new and old challenges for the hotel industry. USA TODAY assembled four top hotel executives at the Americas Lodging Investment Summit in Los Angeles in the L.A. Live JW Marriott hotel Jan. 24 to discuss challenges and opportunities facing the industry.
Photo: Robert Hanashiro, USA TODAY
Participating in the annual roundtable were: David Kong, chief executive officer of Best Western Hotels
and Resorts; Elie Maalouf, CEO for the Americas at InterContinental Hotels Group; Patrick Pacious, president and CEO of Choice Hotels International; and Jamie Sabatier, CEO of Two Roads Hospitality.
A new study by Travelport find that Millennials’ preference for bleisure travel drives a need for smoother digital interactions throughout the journey.
The survey of 11,000 travelers in 19 countries who took at least one return flight in the last year finds that the adequacy and availability of digital trip management can be a major point of frustration for millennials in the UK.
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