SnapShot is the first and largest hospitality independent data processing platform, helping both enterprise and individual hospitality organizations collect, harmonize and analyze data to better manage their businesses. Almost a decade ago, our vision was to build what has now become hospitality’s premier data platform, independent of any brand or software provider. As one of the largest hospitality data processors in the world, our data platform manages transactional data of over 6,000 independent and branded hotels worldwide with over 45 different connected PMS systems, and growing. We have also built the SnapShot Marketplace, where a wide selection of hospitality solutions can be bought, built, and sold seamlessly. Our Marketplace is global, secure, and connected, and it utilizes the power of data of all sizes and sources. Join us on our journey as we revolutionize the hospitality industry through our market leading data platform.

As Customer Experience Intern, you act as the key representative of the company in all interactions with both new and existing customers, delivering high level customer experiences through onboarding, ongoing support and paid services. The focus of the specialist is to create and deliver fresh and innovative training and support solutions, offering consultative support to improve hotels’ management of their demand.

WHAT YOU’LL DO
  • Deliver a successful onboarding experience for all customers through assessment of internal analytics, customer intelligence and live client interactio
  • Be highly knowledgeable about the core product and associated apps and services
  • Maintain accurate and up to date internal information on the status of customer
  • Respond and appropriately escalate customer feedback for swift problem resolution and high customer satisfaction
  • Work closely with Product and Development on identification, tracking and delivery of enhancement requests
  • Acts as an escalation point for the customer or operations to ensure smooth service levels
  • Identify client training opportunities and potential in-house sales opportunities
  • Train and mentor new employees as required
WHAT WE’RE LOOKING FOR
  • Experience in a reservations or customer support environment
  • Hotel reservations management, distribution or e-commerce experience an advantage
  • Strong interpersonal, persuasive and analytical skills
  • Ability to prioritize and manage yourself to get things done with no prompting
  • Super-human problem-solving abilities
  • A real passion for hospitality, travel and technology
  • Native or near-native English skills, other European languages a plus
  • Must be an EU member citizen or have eligibility to work in the EU
WHAT YOU’LL GET FROM US

SnapShot provides a challenging and creative environment with a great deal of freedom, responsibility and the opportunity to help shape the company's future.

  • A genuine start-up experience in Europe’s start-up capital and the opportunity to make a real impact on the business
  • Great office location on Berlin’s Kurfürstendamm
  • An individual workplace, of course as much coffee, mate and fruit as you need to get into the flow
  • Regular company breakfasts and onsite back treatment
  • Special deals with local fitness companies
  • A talented team to work with
INTERESTED?

Please send by email a recent CV and covering letter, for the attention of:
Bianca Courtenay, Head of HR and Administration, bianca@snapshot.travel


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